All ITIL processes are important, but its good to familiarize yourself with the core concepts that make ITIL so useful and practical for your business. This week's webinar is on Service Operation, and how it encompasses the day-to-day activities, processes, and infrastructure responsible for delivering value to the business through technology. Consumerization and service experience is a key factor in Service Operation. The goal of Service Operation is to maintain day-to-day services to the point that there are no issues. When issues do occur Service Operation principles dictate response based on business priority. Service feedback from Service Operation throughout the ITIL service lifecycle enables Continual Service Improvement (CSI). Register below!