Greg Gielda’s latest ITIL Best Practice explained, Problem Management. A huge facet of IT that often goes unnoticed is Problem Management. The main goal is having processes in place that prevent identical, new, and recurring problems and incidents from happening. Also some sort of system needs to be in place to minimize the impact of when a screw-up has already occurred and cannot be undone or reverted in any way. Register below to find the answers to all your problems... well maybe not all, but at least learning how to address them via ITIL Best Practice standards, and learning the real differences between problems & incidents along the way.