IT Service Management (ITSM) and Asset Management (ITAM) Consultant

Flycast Partners is looking for an experienced professional to join our growing ITSM implementation practice.

Overall Responsibilities:

  • Understand customer ITSM/ITAM requirements
  • Develop detailed design and deployment documents
  • Configure ITSM/ITAM Software to customer requirements
  • Enthusiastically support customer requests, research issues, and follow through with a solution
  • Superior customer service and strong communication skills
  • Ability to work well with a diverse team and independently

Qualifications and Experience:

  • ITIL v3 Certified.
  • Experience with ITSM/ITAM processes: Incident, Problem, Change, Release Management, Service Level Management, and Service Catalog. 
  • Experience implementing BMC, Cherwell and EasyVista or similar ITSM/ITAM products.
  • Excellent Communication and Presentation Skills.
  • Experience with the full software development or application implementation life cycle: Analysis, Design, Implementation, Testing, Training, and Support.
  • Basic project management skills and excellent organizational skills.
  • Ability to work independently and as part of a group.
  • Interest in taking a leadership role in a growing professional services practice.
  • Demonstrated aptitude for learning new applications and technology.
  • Security clearances a plus.

Contact Flycast Partners today about our ITSM/ITAM Consultant opportunity.

Flycast Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

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